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SARA Student Complaints

The National Council for State Authorization Reciprocity Agreements (SARA) is a private nonprofit organization [501(c)(3)] that assists educational institutions in offering academic programs to persons in other states. SARA also ensures a more efficient, consistent, and effective regulation of distance education programs.  

 

Student complaints relating to consumer protection laws offered under the terms and conditions of SARA must first be filed with the institution to seek resolution. Only those complaints resulting from distance education courses, activities, and operations provided by SARA-participating institutions to students in other SARA states come under the coverage of SARA. Complaints about an institution’s in-state operations are not covered under SARA or this process. 

 

The student should begin the complaint process with the institution. To file a claim with Millsaps College, please complete the form below.  If resolution is not found, you may contact the institution’s home state SARA Portal Entity - Mississippi. SARA maintains a directory of State Portal Entities. For students engaged in SARA covered activities through Millsaps College who have not found resolution of the issues at the College level may complete the State of Mississippi’s Student Complaint Form.

 

Examples of issues that may arise in regard to alleged fraudulent activity, violations of SARA policies, or more general complaints about improper activities include but are not limited to:  

  1. Veracity of recruitment and marketing materials;  

  2. Accuracy of job placement data;  

  3. Accuracy of information about tuition, fees and financial aid;  

  4. Complete and accurate admission requirements for courses and programs;  

  5. Accuracy of information about the institution’s accreditation and/or any programmatic/specialized accreditation held by the institution’s programs;  

  6. Accuracy of information about whether course work meets any relevant Professional Licensing requirements or the requirements of specialized Accrediting Agencies;  

  7. Accuracy of information about whether the institution’s course work will transfer to other institutions; and  

  8. Operation of distance education programs consistent with practices expected by institutional accreditors (and, if applicable, programmatic/specialized accreditors) and/or the C-RAC Guidelines for distance education.  

SARA Student Complaint Form

This form should only be completed by students involved in online/distance-learning programs who wish to file a complaint about their online learning experience.

 

Please provide a detailed description of the incident, including dates, names of all individuals involved, and the name(s) of anyone with whom you have discussed this incident.

Your complaint has been submitted successfully.

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